FAQ

The skin regenerates at night. A moisturizer gets in the way of this process, as its additives stress the skin. This is why we recommend night-time care without cream. 

Filabé not only cleanses, exfoliates, and soothes your skin with active ingredients but also eliminates the oversupply of unnecessary substances.

Using Filabé on a daily basis will reactivate your skin's built-in resilience. This allows it to regain its natural balance.

Filabé is care and cleansing in one. You can remove your make-up with Filabé while taking care of your skin at the same time. By contrast, Filabé cleanses mechanically: combined with water, Filabé gives your skin a deep-pore cleansing while also gently exfoliating and opening the pores so they can absorb the active ingredients in the cloth.

When using Filabé, only use the soft side of the cloth.

Your skin may feel tight because it has been cleansed right down to the pores and there is very little oil left on your skin. This can happen, in particular to people who regularly use creams. The skin is weaning itself off of the creams and learning once again to make its own oils, freed of all harmful substances.

It can take a few days, or even two to three weeks, until the feeling of tightness disappears. It pays to give your skin time, for after getting through this phase, it will have reestablished its own rhythm and regained its natural balance. And exactly that is the goal.

During the day, your skin is exposed to many damaging factors, such as fine dust, solar radiation, increased sebum production due to stress and others. This is why your skin needs protection. We recommend cleansing your face as gently as possible (ideally with lukewarm water or Filabé Balanced Skin) and then applying a day cream that has no alcohol, parabens or fragrances.

No, because when the cloth is initially moistened, the liposomes are released – so the specific effect when reusing it can no longer be measured.

We also discourage reuse for hygiene reasons.

Depending on your age and the condition of your skin, the epidermis (the skin’s top layer) takes between 28 and 70 days to regenerate. It can take this long for initial results to become visible. Healthy, beautiful skin doesn’t come about overnight; it takes time and care. The important thing is daily use.

This is possible due to the unique patented solution of the Filabé microfiber cloth. Not all the fibers of the cloth are covered with ingredients, so the free parts of the fiber can absorb dirt, make-up and excess dead skin cells. That allows the fibers to deliver the active ingredients to the cleansed areas of the skin. Studies have shown that the beads of active ingredients are absorbed by the skin very quickly because they are unimpeded by additives.

Always use the soft side of the cloth and gently massage your face with light pressure for about 40 seconds. This is cleansing, exfoliation, and active ingredient supply in one care step. 

Yes, you can remove your make-up directly with Filabé. During or after make-up removal, your cloth will probably remind you of a painting, but don’t worry. Residue from make-up, mascara, etc. stays in the cloth thanks to microfiber technology.

And while you are removing make-up your skin will still be supplied with a high concentration of valuable active ingredients thanks to the microfiber technology.

Waterproof make-up can't always be perfectly removed, as Filabé doesn't contain any oil-based additives.

Therefore, for waterproof make-up, we recommend that you first use a cotton pad with a few drops of oil and then carefully use the Filabé cloth.

Filabé can be used from puberty to advanced age.

The best time to apply Filabé is at night before you go to bed. This is the perfect time because, like all your other organs, your skin is restored while you rest. Your skin has time to regenerate at night and regain its natural balance.

No, as the skin is too sensitive then. Wait until the sunburn has subsided before you restart your care routine with Filabé.

Yes, you can use Filabé during pregnancy and while breastfeeding as it is free from additives. Incidentally, Filabé is the only facial care product that is free from additives.

The skin as an organ only really matures during puberty. It reaches its peak around the age of 22, after which initial aging processes can set in. We therefore differentiate between pimples and blemishes in pubescent and postpubescent or “adult” skin. The skin’s regeneration process takes distinctly longer in adult skin than in young skin. In addition, adult skin with pimples is often affected by additional irritation and redness.

In order to target this problem in particular, we use green tea extract in the product for adult skin with pimples "Skin Clear Adult", as tea extract is very helpful in fighting irritation and has a positive effect on cell aging.

No, long-term use generates optimal results.

You can use warm or cold water, whichever feels better for you. It should not be dripping, as ingredients will get lost. Neither should you wring out the cloth, as it, again, leads to loss of ingredients.

1. Hygiene and comfort: This is a regulatory requirement. The sealed pouch protects the cloths from humidity, dust and bacteria while it is compact enough for travelling and everyday usage.
2. Moisture protection: Our cloths are extremely absorbent. In humid environments such as bathrooms, they will absorb moisture from the air. The airtight pouch keeps them dry and effective, even after opening.
3. Effectiveness: Filabé's high-tech microfiber has exfoliating properties, allowing it to absorb tiny particles even during storage. To prevent this and ensure the cloth's effectiveness, a specially developed, non-reactive material is used that prevents contact with the packaging material.
4. The pouches can be recycled.

Additives are substances added to products to enhance their texture, chemical stability, hygienic level for shelf life, or scent. Creams, Serums, etc., technically require such additives, eg, Emulsifiers, scent, stabilisers and preservatives. It is important to understand that these ingredients are required for the product, not for the skin.

They have three effects: they reduce the product efficacy, as they block active ingredients from reaching the skin. They increase the workload of the skin as it needs to get rid of them again, and many of them are even directly problematic for the skin. Overall, they massively increase the risk of adverse reactions and decrease the efficacy of the products.

No, we don’t recommend reusing Filabé cloths. Once moistened, the active ingredients are released, so the skincare effect can't be repeated. For hygiene reasons, reusing is also discouraged, as there will be all the exfoliated remains in the tissue.

However, Filabé cloths can be sent back for recycling — they’re reused in other (non-cosmetic) industries, thanks to their high-tech microfiber. Alternatively, you can repurpose them at home: their unique structure makes them excellent for gentle, effective cleaning around the house. Just wash them and dry them. 

NO. The overall ecological footprint of Filabé is lower than that of conventional cosmetics. This is for the following reasons:

1. We replace an average of four products (cleansers, toners, peels, cotton pads and the creams themselves).
2. It requires massively fewer chemical substances compared to creams, serums and cleansers with all their additives.
3. Our products are not rinse-off like the layer left on the skin by conventional skin care.
4. Normal products are packaged in high-density plastics (jars, tubes, etc.), which we do not require.
5. Our cardboard and paper are made from FSC-certified material and are fully recyclable, and our weekly pouches can be dropped off at plastic collection points for recycling.
6. Our cloths can either be reused at home as cleansing tissues in the household or sent back to us for use in a different industry.