Privacy Policy
Online privacy policy of Filabé of Switzerland AG
Filabé appreciates your interest in and visit to our website. Protecting your privacy is important to us, which is why compliance with statutory provisions on data protection is a matter of course for us.
The following statement of Filabé’s privacy policy explains how Filabé collects, administers, and uses data about individuals online. The privacy policy only applies to information that Filabé receives from online sources that contain a link to this privacy policy. It does not apply to information from any other sources.
When using this website, you agree to the recording, collection, and use of information in accordance with this privacy policy. You also acknowledge that Filabé may replace, change, remove, or otherwise update the privacy policy at its own discretion and without any prior notice. It is Filabé’s intent to announce such changes on this page so that you are fully informed about the type of personal data Filabé collects, how it is used, and the circumstances under which Filabé provides information about it.
Filabé’s privacy policy is easy to find, as there is a link to it on every homepage and on every page on which personal data are requested. Based on the situation, further explanations may be provided in such places, for example about the intended use of the data. This privacy policy, with additional explanations, if applicable, describes how Filabé handles the personal data that you voluntarily provide when you use the Filabé website.
1. Guarantee of privacy and/or personal data protection
In this statement of Filabé’s privacy policy, the term personal data comprises elements such as a name, date of birth, email, and residential address or telephone number, i.e. data that may serve to identify an individual. As a rule, Filabé does not record any personal data without the consent of the individual concerned. However, in justified exceptional cases, Filabé reserves the right to record additional data to the extent that this is legally possible or required. The following sections explain how and when Filabé records and collects personal data.
2. Intended use of personal data
Most of Filabé’s web pages and functions do not require visitors to register personally. However, some services require registration. In these cases, a form must be completed on the website being visited on which certain fields are mandatory (required fields) and others are optional. In doing so, visitors must sometimes choose a user name and password. If required fields are left blank, access to the desired website is declined and Filabé cannot meet the request for the service.
Filabé records personal data for the purposes disclosed to the individuals concerned during the registration process and/or whenever personal data must be provided. For example, personal data may be recorded in order to provide customers with products or services, to invoice customers for ordered products and services, to present products and services that are of interest to customers, or to communicate with customers for other reasons. Filabé stores personal data in accordance with the applicable legal and ethical reporting and/or documentation duties.
3. Confidentiality of personal data
Filabé does not sell, disclose, or distribute any recorded personal data to third parties, except in the cases described in our privacy policy.
Filabé may make personal data accessible to other global Filabé companies that have stated that they handle the data in accordance with this privacy policy. Furthermore, personal data may be made accessible to third parties that act on behalf of Filabé or are related to the business of the Filabé Group so that these third parties can further process the personal data in accordance with the original underlying purpose for recording it. For example, this relates to deliveries, analyses, or technical service.
Such third parties potentially comply with other privacy principles. However, Filabé endeavors to ensure that such third parties have a privacy policy with a high security standard comparable to that of Filabé. If necessary, Filabé — when appropriate — will ensure by means of a contract with the third party that the data provided to the third party are only used and processed for the express purpose designated by Filabé.
Recorded personal data may be provided to third parties in two other cases: Firstly, the operation of this website, as well as any associated contractual relationships, business areas or assets, may be transferred in whole or in part to legal successors or purchasers. In this context, the associated personal data may also be transferred, insofar as this is necessary for the continuation of existing contractual relationships or business activities. Filabé will ensure that personal data continues to be processed in accordance with this privacy policy and the applicable data protection regulations. Secondly, the disclosure of personal data may become necessary pursuant to the law, a decree, or a court order.
4. Right of access and rectification and the right of deletion and revocation
If a visitor to a Filabé website discloses their personal data upon request, the visitor has an unrestricted right to access, edit, and delete these data. Furthermore, visitors can prohibit Filabé from contacting them. Anyone who would like to contact Filabé in connection with the use of their personal data is asked to send an email to contact@filabe.ch. In case of a request, Filabé asks the name of the website on which the data were provided as well as the data that are to be corrected, updated, or deleted. Filabé responds to requests quickly and appropriately. Requests to delete personal data are responded to in consideration of all applicable legal and ethical archiving and documentation duties.
Under the revised Data Protection Act (revDSG), you also have the right to data portability and the right to object at any time to the processing of your personal data for direct marketing purposes. Please address any enquiries to: contact@filabe.ch
5. Security and confidentiality
In order to ensure the security and confidentiality of the personal data that are recorded by Filabé online, Filabé uses data networks that have state-of-the-art firewalls and password protection, among other things. Although Filabé cannot guarantee that the data will not be lost, misused, or changed, Filabé endeavors to avoid such incidents.
6. Data transfer abroad
Filabé may transfer personal data to databases outside the individual concerned’s country of residence. Even if personal data are transferred to a country that does not require compliance with international data protection standards, Filabé nevertheless endeavors to ensure that the export of data to such a country is given adequate protection.
7. Anonymous data, cookies, and tags
Filabé may collect anonymous information about visits to its websites, such as the pages visited or searches performed. Such anonymous information is used to better tailor the content of the websites to customer needs and to compile statistics on individual website usage for internal market analysis purposes. For this purpose, Filabé may install so-called cookies, which record the visitor’s internet service provider as well as the date and time of the website visit when a user visits one of its websites. The cookies used by Filabé are not intended to reveal a person’s identity. A cookie is a small piece of information that is sent to the browser and stored on the hard drive of the respective computer. Cookies do not cause any harm to computers, tablets, or smartphones. Users can configure their browsers so that a message appears on the screen indicating the arrival of a cookie. This allows the user to decide whether or not the cookie should be installed on the hard drive. Filabé may use the services of third parties to collect and process the information described in this paragraph. These third parties are subject to the same obligations as described above in Section 3. Confidentiality of Personal Data.
Filabé may use so-called web beacons, also known as single-pixel GIFs, in conjunction with cookies on Filabé websites or have them used by third-party advertising partners. These beacons are located both on online advertising materials that redirect users to the website and at various points on the website itself. Filabé uses this technology to measure visitor engagement with the website and the effectiveness of advertising campaigns. This may include, for example, information on how often a page is opened and what information is accessed. Based on the tags and cookies, the third party is able to collect anonymous data about visitors to other websites.
Filabé does not use the tags or cookies to determine or collect any information that could be used to identify individual visitors, such as names, addresses, email addresses, or phone numbers.
Privacy Policy for the Use of Google Analytics and Google Remarketing
This website uses Google Analytics and Google Remarketing. These are services provided by Google Inc. (“Google”). Google uses so-called “cookies,” text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie regarding your use of this website (including your IP address) is transmitted to a Google server in the U.S. and stored there. Google then truncates the IP address by the last three digits, making it impossible to uniquely identify the IP address. Google complies with the data protection provisions of the EU-US Data Privacy Framework (in effect since July 2023) and is registered with the relevant program of the U.S. Department of Commerce. Google will use this information to evaluate your use of the website, to compile reports on website activity for the website operators, and to provide other services related to website and internet usage. Google may also transfer this information to third parties where required by law or where such third parties process the data on Google’s behalf. Third-party vendors, including Google, serve ads on websites across the Internet. Third-party vendors, including Google, use stored cookies to serve ads based on a user’s prior visits to this website. Google will not associate your IP address with any other data held by Google. You may object to the collection and storage of data at any time with future effect. You can disable the use of cookies by Google by adjusting your browser settings accordingly, by visiting the page www.google.de/privacy/ads and clicking the “opt-out” button. Alternatively, you can disable the use of cookies by third-party providers by visiting the Network Advertising Initiative’s opt-out page at www.networkadvertising.org/managing/opt_out.asp. Further information regarding Google’s policies can be found at www.google.com/intl/de/privacy. However, please note that in this case, you may not be able to use all features of this website to their full extent. By using this website, you consent to the processing of data collected about you by Google in the manner and for the purposes described above.
Privacy Policy for the Use of Facebook Plugins (Like Button)
Plugins from the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA, are integrated into our pages. You can recognize the Facebook plugins by the Facebook logo or the “Like” button on our page. You can find an overview of the Facebook plugins here: developers.facebook.com/docs/plugins/. When you visit our pages, the plugin establishes a direct connection between your browser and the Facebook server. Facebook thereby receives the information that you have visited our page with your IP address. If you click the Facebook “Like” button while logged into your Facebook account, you can link the content of our pages to your Facebook profile. This allows Facebook to associate your visit to our pages with your user account. Please note that, as the provider of these pages, we have no knowledge of the content of the data transmitted or how it is used by Facebook. For more information, please see Facebook’s privacy policy at https://www.facebook.com/about/privacy/. If you do not want Facebook to associate your visit to our pages with your Facebook user account, please log out of your Facebook account.
Privacy Policy for the Use of Facebook Remarketing
Remarketing tags from the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA, are integrated into our pages. When you visit our pages, the remarketing tags establish a direct connection between your browser and the Facebook server. Facebook thereby receives the information that you have visited our site using your IP address. This allows Facebook to associate your visit to our pages with your user account. We may use the information obtained in this way to display Facebook Ads. Please note that, as the provider of these pages, we have no knowledge of the content of the data transmitted or how it is used by Facebook. For more information, please refer to Facebook’s Privacy Policy at https://www.facebook.com/about/privacy/. If you do not wish to have your data collected via Custom Audience, you can disable Custom Audiences here.
Privacy Policy for Facebook Custom Audience
We use Facebook Custom Audience on our website. Please note that Facebook and third parties use cookies, web beacons, or similar technologies to collect or obtain information on this website and use this information to provide analytics and targeted advertisements. Website visitors have the option to disable Facebook Custom Audience.
Privacy Policy for Userlike
Filabé of Switzerland AG uses chat software provided by the company Userlike UG (limited liability), Probsteigasse 44-46, 50670 Cologne, Germany. You can use the chat like a contact form to chat with our staff in near real time. The following personal data is collected when the chat is initiated: Depending on the course of the conversation with our employees, additional personal data may be collected in the chat that you enter yourself. The nature of this data depends heavily on your inquiry or the issue you describe to us. The processing of all this data serves to provide you with a fast and efficient means of contact and thus to improve our customer service.
- Date and time of the visit,
- Browser type/version,
- IP address,
- Operating system used,
- URL of the previously visited website,
- Amount of data sent.
- And if provided: First name, last name, and email address.
All our employees have been and continue to be trained on data protection and instructed on the secure and trustworthy handling of customer data. All our employees are bound by confidentiality and have signed an addendum to their employment contracts committing them to maintaining confidentiality and observing data protection.
When you visit the website filabe.ch, the chat widget is loaded as a JavaScript file from AWS Cloudfront. Technically, the chat widget represents the source code that runs on your computer and enables the chat.
In addition, Filabé of Switzerland AG stores the chat history for a period of one year. This serves the purpose of potentially sparing you the need to provide extensive details regarding the history of your inquiry, as well as for the ongoing quality control of our chat service. This processing is based on Filabé’s overriding legitimate interest pursuant to Art. 31 revDSG. If you do not wish this to occur, please feel free to notify us using the contact details listed below. We will then immediately delete any stored chats.
The storage of chat data also serves the purpose of ensuring the security of our IT systems. This also constitutes our legitimate interest, which is why processing is permissible under Art. 31 revDSG.
Further information can be found in the Privacy Policy of Userlike UG (limited liability).
8. Personal information and children
Filabé will not knowingly record or disclose to third parties the personal data of children under the age of 13 without obtaining the prior approval of the legal representative (e.g. a parent or guardian) by means of direct contact. Filabé will notify the legal representative of the personal data that were collected on the child and give the person with parental custody the ability to prohibit the further recording, use, or storage of the child’s personal data. Compliance with laws for the protection of children is a matter of course for Filabé.
9. Links to other pages
The privacy policy described here is only applicable to the websites of Filabé and excludes third-party sites. Filabé may provide links to other websites it considers interesting. Where possible, Filabé tries to ensure that sites associated with Filabé websites meet the highest standards. However, due to the nature of the World Wide Web, Filabé cannot guarantee the data protection standards of every linked site or assume liability for the contents of the linked page. This privacy policy is not intended to be applied to linked non-Filabé websites.
10. Contacting Filabé of Switzerland AG
Do you have questions or complaints about data protection and data recording on Filabé websites and compliance with the principles outlined here, or do you have comments or suggestions for improving Filabé’s privacy policy? Then please contact Filabé’s data protection officer:
Filabé of Switzerland AG
Markus Lehmann
Schweizersbildstrasse 41
8207 Schaffhausen
Tel.: +41526340570
Email: contact@filabe.ch
This Filabé Privacy Policy was last updated in February 2025 and complies with the Swiss Data Protection Act (revDSG, in effect since September 1, 2023). Filabé is committed to continually improving the technical environment in order to process the data provided to Filabé. Due to these updates, users should revisit this privacy policy page from time to time.
