Ask Markus

x Lieber Besucher,

Vielen Dank für Dein Interesse an Filabé of Switzerland.
Du scheinst aus Deutschland auf unsere Schweizer Website zugreifen zu wollen.
Wir möchten darauf hinweisen, dass aus zolltechnichen Gründen Bestellugen nach Deutschland nicht über abgewickelt werden können.
Um es Dir einfacher zu machen, bitten wir Dich darum, unsere deutsche Webpage zu besuchen.

Möchtest Du auf weitergeleitet werden?Liebe Grüsse
Dein Filabé of Switzerland Team

Online Skin-Coaching

The optimum personal service for the skin.


What is your
skin type?


Skin TV

Do you want to learn more
about healthy skin?
And how you can
make your skin healthier?

Skin Mail

Do you have feedback, concerns or
questions that you’d like to discuss directly with Markus and his team?

Filabé is more than a product. It is a promise for how we want to treat ourselves and the environment: Therefore, Filabé not only satisfies your needs with its products, it also provides excellent service for skin-related issues. Markus is the CEO of Filabé. He and his team invite you to participate in online skin coaching.

Do you have any questions about Filabé and your skin?

You can find FAQs further down on this page. The Ask Markus team would be happy to answer any other questions you may have.


Auf die meist gestellten Fragen findest du hier Antworten. You can find the answers to frequently asked questions here. Vous trouverez ici la réponse aux principales questions posées.

Can I also remove make-up with Filabé? What is the difference between Filabé and traditional make-up removing wipes?

Filabé is maintenance and cleansing in one. You can remove your make-up with Filabé while taking care of your skin at the same time. By contrast, Filabé cleans mechanically: combined with water, Filabé gives your skin a deep-pore cleansing while also gently exfoliating and opening the pores so they can absorb the active ingredients in the wipe.

Filabé cleans and delivers its active ingredients to the skin all in a single step. How can something be removed and applied at the same time?

This is possible due to the unique patented solution of the Filabé microfiber wipes. Not all the fibers of the wipe are covered with ingredients, so the free parts of the fiber can absorb dirt, make-up and excess dead skin cells. That allows the fibers to deliver the active ingredients to the cleansed areas of the skin. Studies have shown that the beads of active ingredients are absorbed by the skin very quickly because they are unimpeded by additives.

Is it possible to remove make-up with Filabé, or does make-up residue get back into the skin?

Yes, you can remove your make-up directly with Filabé. During or after make-up removal, your wipe will probably remind you of a painting, but don’t worry. Residue from make-up, mascara, etc. stays in the wipe thanks to microfibril technology. And while you are removing make-up your skin will still be supplied with a high concentration of valuable active ingredients thanks to the microfibril technology.

Does Filabé also remove waterproof make-up?

Waterproof make-up can’t always be perfectly removed, as Filabé doesn’t contain any oil-based additives. That’s why we recommend removing waterproof make-up first with a couple drops of oil on the wipe and then carefully going over your skin with Filabé. 

What is OM24™ and who developed it?

OM24™ was developed at the Swiss Federal Institute of Technology (ETH) in Zurich, one of the world’s leading institutes of technology. The rights to it are held by a spin-off of the ETH. The relevant ingredients of the tea plant are extracted using a specially developed process that preserves the potency and effectiveness of the active ingredients. Studies have proven that it is highly effective. In collaboration with Omnimedica and Swiss dermatologists, Filabé was able to encapsulate the tea extracts in liposomes to develop two new products especially intended for sensitive, stressed skin.

Why does the skin of people age 22 and older need a different product to treat pimples?

The skin as an organ only really matures during puberty. It reaches its peak around the age of 22, after which initial aging processes can set in. We therefore differentiate between pimples and blemishes in pubescent and postpubescent or “adult” skin. The skin’s regeneration process takes distinctly longer in adult skin than in young skin. In addition, adult skin with pimples is often affected by additional irritation and redness. In order to target this problem in particular, we use OM24™ in the product for pimples in adults, Skin Clear Adult, as tea extract is very helpful in fighting irritation and has a positive effect on cell aging.

Should pressure be used to apply Filabé or should it be applied gently?

Filabé should be applied with light pressure and in a circular motion for about 40 seconds.

Which side of the Filabé wipe should I use?

When using Filabé, only use the soft side of the wipe.

Do I have to apply a moisturizer after using Filabé?

To maintain healthy skin don’t use any other products in the evening. Why? Filabé not only cleans and soothes your skin with active ingredients, but also eliminates the oversupply of unnecessary substances (e.g. grease, oils and the other ingredients in creams). Experience has shown that using Filabé daily will reactivate your skin's built-in resilience. This allows it to regain its natural balance.

Is there a minimum age from which to use Filabé? A maximum age?

Filabé can be used from puberty to advanced age.

Can I reuse Filabé?

No, because when the wipe is initially moistened, the liposomes are released so the specific effect when reusing it can no longer be measured. We also discourage reuse for hygiene reasons.

Can Filabé be used on sunburned skin?

No, as the skin is too sensitive then. Wait until the sunburn has subsided before you restart your care routine with Filabé.

What is the best time of day to use Filabé?

The best time to apply Filabé is at night before you go to bed. This is the perfect time because, like all your other organs, your skin is restored while you rest. Your skin has time to regenerate at night and regain its natural balance. 

What is the morning skin care regimen?

During the day, your skin is exposed to many damaging factors, such as fine dust, solar radiation, increased sebum production due to stress and others. This is why your skin needs protection. We recommend cleansing your face as gently as possible (ideally with lukewarm water or Filabé Balanced Skin) and then applying a day cream that has no alcohol, parabens or fragrances.

Can I use Filabé if I am pregnant or breastfeeding?

Yes, you can use Filabé if you are pregnant or breastfeeding without any problems; it contains no additives. Filabé is the only facial care product that is free of additives.

My skin feels tight. Is that normal?

Your skin may feel tight because it has been cleansed right down to the pores and there is very little oil left on your skin. This can happen, in particular to people who regularly use creams. The skin is weaning itself off of the creams and learning once again to make its own oils, freed of all harmful substances.

It can take a few days, or even two to three weeks, until the feeling of tightness disappears. It pays to give your skin time, for after getting through this phase, it will have reestablished its own rhythm and regained its natural balance. And exactly that is the goal.

How long do I have to use Filabé before I see initial results?

Depending on your age and the condition of your skin, the epidermis (the skin’s top layer) takes between 28 and 70 days to regenerate. It can take this long for initial results to become visible. Healthy, beautiful skin doesn’t come about overnight; it takes time and care. The important thing is daily use.

Will Filabé lose its effect if I use it every day for an extended period?

No, long-term use generates optimal results.